Quote Originally Posted by cfred View Post
Apples and Bananas, totally agree with you regarding changing the policy being akin to 'breaking a promise'. With fee increases, I always state at the intake interview that my rates go up yearly by $1, so they know right away that that's what will be happening. Of course I explain the reasons for it - rising cost of living, etc. Perhaps the contracts could change for future clients? Our current clients won't be here forever, after all. I also build the relationships between clients (let's all be friends, so to speak) so the lines of communication are wide open between everyone to discuss vacations, etc. We have a "Mother's Dinner" next Friday, when I'll casually bring up the topic of holidays again. This way, we all discuss it so, hopefully, some of us can work together on a schedule that benefits everyone, rather than just me or just one family. I've found this approach very successful and makes clients a bit more pliable for increases, etc as they feel 'part of the decision making effort', rather than being told how it's going to be. I know my approach is quite different as it's very personal and social, but I've found it beneficial to be friends with clients as they see you as a person, not just someone providing a service. And I think it's because of this approach that I don't get 'nickeled and dimed' to death.

What is "mother's dinner" ? I like your approach. Daycare should be a combined effort between parents and caregivers. We become an important part of these childrens lives, it's almost impossible to remove the social aspect of it.