I think the problem comes in when changing policies for existing clients. A rate raise, if it is in your original contract, is normal, but to start adding things that cilents hadn't considered, may make them upset. I do have 10 days paid vacation and 7 days paid personal days as well as stats and x-mas eve paid. I do not give free days to parents for any reason. However, all of my clients signed on with this same policy and the only thing I have changed is to add x-mas eve last year. I have absolutely no problem finding clients who agree to pay my closures. In fact, it is in their best interest that the caregiver be well rested and feel that she can take a break to recharge so she doesn't get burnt out....as the kids are the ones to pay for that eventually. It does definitely depend on what the norm is in your area, but I really don't see this as taking advantage of parents. For me, it is all about providing good service (me being well rested enables me to do this). Also, while I like the sounds of cfred's personal closeness with clients and respect her decisions in how she runs her daycare...I am the opposite! I do not like to mix business and pleasure and I try to keep a friendly, but professional relationship with clients and not blur lines into friendship. If I feel I want to be friends with them, I wait until the child is no longer in my careWe all have to run our businesses in the way that makes us happy...there is no right or wrong way.