Wow i really hope they had insurance, but even then, it is one of the most awful to go through especially in cold winter season I hope the community will help !

Agree with the ladies, to see about your budget. In my case I would probably offer free services for two weeks (kindda covered with the deposit) and after, see what answers they got from insurance and if they family can help as well when comes to cost. Its really hard to say. If they cant afford full rate, perhaps a few weeks at lower rate... you really have to see what you CAN afford !!

Of course, have everything in writing and be as sensitive as possible with the subject.