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  1. #11
    Shy
    Join Date
    Apr 2012
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    Quote Originally Posted by apples and bananas View Post
    This is where we differ in opinion. That server should do his/her best to satisfy your request. I come from the service and tourist industry. I worked for a company that worked towards "wowing" customers. We went above and beyond every chance we could, and celebrated that.

    You go to disney world and you are wowed left right and centre. Their job IS to satisfy the customer in any way they can.

    That's how I look at my job. I go above and beyond to satsify my clients.
    You can "wow" your customers and still say no.

    Can you imagine if I went to Disneyland and said " I don't like fireworks, I want a light show instead". Do you think they would do it or would I get a "No"?

    Do you really think your server is going to run to the liquor store for you and neglect all, her other tables and miss out on tips just to do you a favour?

    Do you really think Walmart is going to go out of their way to contact a supplier and create a ton of paperwork just to get you your coffee?

    No. I have also worked in the service industry, and big companies aren't in the habit of saying yes, they are in the habit of saying no , but not making you feel bad about it.
    Last edited by Nottellin'; 03-01-2013 at 05:06 PM. Reason: iPad typos

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