You can "wow" your customers and still say no.
Can you imagine if I went to Disneyland and said " I don't like fireworks, I want a light show instead". Do you think they would do it or would I get a "No"?
Do you really think your server is going to run to the liquor store for you and neglect all, her other tables and miss out on tips just to do you a favour?
Do you really think Walmart is going to go out of their way to contact a supplier and create a ton of paperwork just to get you your coffee?
No. I have also worked in the service industry, and big companies aren't in the habit of saying yes, they are in the habit of saying no , but not making you feel bad about it.


































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