I'm so sorry that's happened to you.

Let me ask you something... when you started this family did you sit down and go through the policies book with them? Did you verbally tell them that they would have to pay for stats?

I think that the best way to avoid these type of situations is to have full disclosure before they sign on.

I don't charge for stats, it gives me a let up over my competition in the area, however, I think if you have reviewed your book with the client and make sure they understand every bit of it it's just rude to not follow it.

I hope you fill the space quickly and with someone that respects you a little bit more.