It's one client in particular that does but a couple others have too without warning. But the main one will tell me oh ill be there before five. Then five comes and I text her to ask where she is then she asks when late fees kick in. I say 5:15 and she will show up at 5:13 and say oh I made it on time. I agree with just in forcing doors are closed at five but on the other hand if there's no consequence does that not also encourage them not to show up on time ? I think I like a dollar a minute. Thanks for the input everyone.