I have a family starting next week (through an agency). they were suppose to come by yesterday to fill out my paperwork. They did not show. I thought that maybe they forgot about the time change, it happens. I waited an extra 1 1/2 hours, still no show. No phone call, no email nothing.

they are through an agency so I can not just terminate them. My plan is to email them, to let them know what they need to bring on their first day and to tell them that they will need to take a few minutes to sign the paperwork before they can leave their child. The forms i want them to fill out are: 1 for playgroup, one stating that they are aware that i am not peanut free and its ok to give their child peanut butter. We have playgroup on Mondays and need that form filled out before we can go. I don't want any child here unless I have permission in writing that its ok for the child to be around peanuts etc.

I am just not sure how to word the email. I don't want them coming early.

my hours are 7 to 5, but the contract they signed with the agency says 7:30 to 4:30.

Any suggestions?