Oh yes, you're right, it's part of the job making the parents feel better. I take care of the tentative Mom as much as the new child in care. I tell the Mom I know how hard it is for her because I was in her shoes with my children and it's a harsh reality to have to leave your child behind and a harsh reality for the child to be thrown into a whole new situation with strangers.

Part of the reason my clients love me is because I'm willing to send them an email to tell them how baby is doing or let them call me the first week and I answer all their questions, give them good updates at the end of the day, etc.

But I also let the Mom know that the happier she is about the child coming to be with us at daycare and the less stressed she feels about it at the door the quicker her child will relax and feel happy with us. Back when I was a new Mom I got 16 weeks mat leave so I also tell them how lucky they are now to have a year with their baby.

After that it's all about building trust and keeping open communication with the parents so they are confident in your abilities and the great time their child is having at daycare.