Thanks Fun&care. I know there's nothing to be done. I wish I was one of those people who could just let it roll off my back (and I often do). But this one was pretty bad, and I thought I did everything right. I feel bad that my sister is upset and I was trying to avoid that, but like I said, this woman is flaky across the board. This was just the last straw. I don't think she's a terrible person by any stretch, but completely oblivious to how her actions effect other people....and perhaps a teeny bit self centred. Her whiny apologies really just fueled my anger and made me realize that there are so many people that don't 'get' that this is a real business and a real livelihood. Grrrrrr.........

Thanks for validating my 'pissed off-ness'.