She is only 16 months....so can't communicate using words just yet which I thought could be the problem, but it's seeming more and more defiant now in the way she is screaming/skreetching. I know that this is also a problem at home, as both parents have communicated that with me. They are wonderful clients to have, and they seem be really happy with me too. Sadly enough she and her sister are my two full timers so having to let one go, means the other will go with her