Thanks, it just gets harder these days, people expect the world from us daycare providers AND they forget, this is our business and as much as we work for them, they work for us. It's the reason I started my business many years back. I did get in touch with someone who might be able to help them out and just waiting to hear back, so hopefully that will work out. If not, think it may be tough to get this guy to leave me alone. He was pretty harsh on the phone and you know what it's like once they have your number, lol.