I would be honest and say look, I am new at this and I've realized that I really should have had a contract when you started with me. There are a few things that didn't turn out how I thought, such as parents wanting care with only 24 hour notice. As a result, I am now going to change my policy and moving forward will need one weeks notice if you require extra days of care other than those originally agreed upon, and i will only be able to accommodate these requests should i have a spot available that day...If they ask why you need more notice just say you can better plan your week that way.
Or you could change your tune a,together and say that you want to fill the gap and look for another family to fill the days when the other family is not there, therefore they have to commit for certain days and that's it, that's all.
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