OMG>>>>NEVER SAW ALL THIS COMING maybe another lessoned learned

[daycaremum]

I know it is making you sad because she has blindsided you. It takes a long time in this business to not take things personally. She wants to leave for whatever reason and instead of just being honest she is making up excuses to make it seem like your fault. When this has happened to me in the past, I reviewed every complaint the parent had before they left and honestly asked myself if I felt it was a real problem and needed to change something. If the answer was yes, I could do better, I changed things (for my own benefit, not to suit clients), if the answer was no, then I carried on as usual. Over 13 years, I have only had 2 clients leave terribly. One wrote me a nasty letter and one berated me over the phone for 20 mins with her child in the background. So, I think to myself, 13 years, 2 clients crazy, all the other 20 something clients happy........who here has the problem, the crazies or me??? I think that question answers itself
I would ask this mom straight out if she will be taking her daughter to this other friend. I would also move forward and put this whole incident in the past. We can't make people behave and think what we want them to.