You need to pick yourself up and not let this person treat you like this. Hense why I never provide care for friends or neighbours, it never ends well.
If she is your friend as you say, I'd be inclinded to show her a copy of the review she wrote to you in January and itemize everything she has complained about in writing, addressing every issue and asking her why she has only just brought these issues up with you.
I would completely call her out because while she is well within her rights to question care, she is stepping over the line telling you how to run your business. Can I ask you why you want to keep this person onside to try and save your friendship? Friendship takes respect and if she respected you as a friend she would respect your business and policies and have the guts to be honest with you about where this is all coming from and that regretably she has decided to pull her child out. This person has zero respect for you and its up to you to stop her from treating you like this by not allowing her to treat you this way. I would give her one chance to be honest and open with me and I would very clearly call her out on what I think and then regardless, I'd have to say at this point I would let her go. You still have plenty of time to fill the spot for the summer.
What kind of friend treats you in a way that brings you to tears and what kind of business allows the client to play at being boss. You need to shut this down and be done.
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