Wow, there's no excuse for that behaviour Momma Bear. Keep every text and email from the parents in question, print them out, keep complete records of all your correspondence and make notes of verbal abuse, document every phone call. If you ever have to provide this evidence you will be glad you did it. But I would never allow anyone to treat me so badly and they would not stay at my daycare. Verbal abuse is grounds for IMMEDIATE termination, it's in my contract.
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