A couple of weeks ago, I had a parent that decided not to come in on Tuesday, shortly after the couple arrived and decided to give me their two weeks notice, it was a bit of a shock, they demanded their post-dated cheques and asked me for their deposit. I told them that proper weeks were not given and that I would deduct two days off their deposit. Honestly, they should not even receive back their deposit. They came to see me in June last year, I held their spots until February this year, I didn't charge them holding fees and could not fill in their spots. Yesterday, I get a txt at 10:30 p.m asking as to why the receipt was not in the mail with their deposit. They simply don't get it, we just arrived home from celebrating our 25th year anniversary, ruin the rest of my evening. Today, I blocked them from my cell and send them a receipt for 2012 and a receipt for 2013 and a cheque dated for end of May minus 2 days of care times two kids. What they should of done is giving me notice the Friday when they payment was due, I would applied their deposit. She was one of the worse clients, I ever had did not want to communicate with me whatsoever. Their parents are my neighbors and it makes it really awkward for me. I am sorry for the long thread, why do parents continue to not respect and obide our contracts. I have a client starting in September because their son was starting school in September, do I go back to that client and ask them for holding fees until August, it's not fair to them, I don't want to hold spots and then parents change their minds. Your feedback is appreciated.