Quote Originally Posted by playfelt View Post
Kinda think the being too sensitive part is on the part of the provider in this case. The parent may or may not have shown disrespect in how they worded it or the tone of voice they used but the reality is "it is what it is". Child is screaming at daycare - exactly what do you expect the parents to do about it. This is something you and the child need to work though at daycare. Set some rules and be consistent - she screams she goes to her bed every time.

Are the parents contributing to the problem by over indulging the child at home and catering, not putting down, etc. maybe but them not picking up so much is only going to help so much. Child will learn the rules at your house and how to behave within them.

What the parent is really saying is the ball is in your court not theirs. If you can not handle the screaming and it is too disruptive then you need to terminate care. If you can work through it somehow then do it. But whining to the parents constantly - and sorry but when we complain about the same thing over and over it comes across like that - the parent is in effect tuning you out just as we would do the same with a complaining toddler.

If you can come up with something specific that parents could do or not do or be able to ask them specific questions about how do you handle it when then there is room for discussion. But just saying oh she cried again today and parent says ok and goes which is what it sounds like is happening now isn't helpful.
Thanks for your input Playfelt.... unfortunately this behaviour is also happening at home and I feel that my continued efforts to try and curb the screaming at daycare is not mirrored at home. There is clearly a lack of discipline there. Yes there is definitely a communication breakdown between me as a provider and the parents, however that said, I still feel like I deserve something more then just "it is what it is" and walk away. Due to the intensity of the screaming and numerous complaints from neighbours and other dc parents, I've had to give them notice of termination.... I feel that I have been consistent with efforts on my part to try curb the screaming, but because it is now disrupting my other dckids to the point where they are acting out against the behaviour, I have had no other choice.