Frustrated with dcm and looking for advice...

[playfelt]

If up to now you have not had a policy book then I can see where the mom is coming from in the sense that she is scared. She wants things to remain as they are now and is afraid of what you might "change" on her. Her reason for interfering is to make sure that you aren't putting anything in there that she can't abide by. I'm sure she is very stressed out right now not knowing if she will still have care when you are done with your policy book or if she will be let go because you changed something and now she can't abide by it.

Maybe start by thinking of the things you want to put in your handbook that might effect this family and then maybe even discuss them with her. Often when we make changes we grandfather in old families such as new rates apply only to new families starting or closing hours for new clients are earlier but you still stay open for that one old family knowing they will be gone in less than a year.

There is nothing the parent can do in terms of telling you what to put in your book but the fact you are writing the book has her nervous and wanting info as soon as possible.