He usually gets back to you the morning after an e-mail. At least that is my experience. He is always polite and professional. I will always recommend doing business with this company because the customer service is so excellent. I ordered my quint from him earlier this year and that is how I have the price list.

If you buy new from him he will guarantee parts! My friend has had her q uint runabout for 6 years and broken two wheels. Both times he sent her new wheels free, as well as new upgrade products like snack trays, ect. He knows how to keep customer's happy!

I hope the stroller looks good and the replacements inexpensive!