Mom that really pushes her drop off time boundaries. Argh!!!!!!!!!!

[Momof4]

Why are you answering her texts, defending yourself or explaining what you are doing? The simple fact is that you are not open, the family is not expected until 8am so they should not be there one minute before 8am. Don't open your door, or answer the phone. Definitely have a talk with them and a letter of warning wouldn't hurt either.

Bottom line - they don't respect you. Demand respect!

[Daycare123]

I can't believe that! I think it was nice of you to even acknowledge her-I would not have responded to any contact until I was open-that is so inconsiderate.

[Lou]

Looking for an update! How'd talking with mom go?

[Fearlessbaby]

Unexpected early drop-off = unscheduled overtime at a rate of $1 per minute just like late pick ups. Repeat offenders find themselves seeking alternate care. All overtime must be agreed upon in advance.

Attach a fee & consequences to it and her poor communication/ behaviour will stop.

Good luck.

YES! I totally agree with this- although it's never happened to me (knock on wood)- charge her $1/minute, I bet she'll be dropping her kids off at the time she promised- make a new agreement and get her to sign- if she doesn't agree- adios!

[KellyP]

Get an OPEN/CLOSED sign and hang it on your door.
Tell parents that the door will NOT be opened or unlocked until you are open for business.

If they arrive and/or knock before you open, I'd implement the $1 per minute early/late fee.

How rude of this mother! I'd be livid if I were you!