Quote Originally Posted by Discoveries View Post
Unexpected early drop-off = unscheduled overtime at a rate of $1 per minute just like late pick ups. Repeat offenders find themselves seeking alternate care. All overtime must be agreed upon in advance.

Attach a fee & consequences to it and her poor communication/ behaviour will stop.

Good luck.
YES! I totally agree with this- although it's never happened to me (knock on wood)- charge her $1/minute, I bet she'll be dropping her kids off at the time she promised- make a new agreement and get her to sign- if she doesn't agree- adios!