Yup your right Sally ..... If there's nits there's lice.... And if she's got a lot of nits then she probably had lice for several days. Hopefully you checked the other children in your care !!!! I think I would be furious if it took the parents 3 hours to pick up. I would have called back up as soon as I couldn't get ahold of the parents. It's even more maddening since they were leaving ... It's almost as if they really weren't concerned for you or your business since they were leaving anyway. I'm sure they cleared their desk before heading out. It would kind of rub me the wrong way!