I had a parent who was changing work hours and wanted to come earlier/open daycare earlier for them...it was just 1/2 hr and my other parent alternates shifts each month which meant I was opening for them earlier on those months (in turn the kids leave earlier too). However with the parent that was changing hours...the week it was starting the first day the DCK was sick, got a call 1/2 hour before arrival time. the next 3 days they showed up pretty close to regular time, out of that whole week they came in 15 mins earlier ONE. I was waking up earlier and getting my day started earlier for them and they had no consideration whatsoever!!! So by the end of the week I asked if they were really gonna start coming earlier or not? They said maybe, not sure if it'll be everyday etc. I was livid! It is my time too...you're not paying me extra for this, so I told them they needed to send me a msg if they needed to come earlier, if not I would assume it was regular hours...Was I harsh?
How do you work out hours; 10 hours maximum & then they pay late fees? Are you flexible with some families and maybe not so much with others?