Terminated care but they keep begging for another chance?

[apples and bananas]

I had a client that I terminated for lates. The first was a text... " husband is going to be a little late tonight " How late? " maybe an hour" ... ummm no. I have plans, sorry I can't take care of your children past 5:30. Then no one showed up until 6:30 anyways. 1st warning.

2nd - 15 minutes late... no warning.

3rd - text saying a third party was picking up by 3:30. No one showed. 5:30 rolled around and still no one so I sent a text. Mom showed up within 5 min. Said she was home and didn't realize the kids were still at care. She thought they were in the basement with the third part. WHAT? You didn't realize your kids weren't home?

I waited for the email transfer that night (which I typically had to remind them of Saturday morning) and sent an email terminating.

They reacted horribly. Wanted their stuff out on the porch to pick up. Sent me a nasty email.

When back to school rolled around (this was beginning of the summer) I got a text "are you sure you can't care for "johnny" anymore? I'll pre pay and we can arrange a 5pm pick up , no later" Ummm... sorry. I'm full.

It's amazing how people can treat you horribly then ask for a second chance.

You did the right thing. Chasing people for money is really stressful.