Sorry you had this experience Mum2Boo and sometimes we learn our lessons the hard way. That's how I've learned everything so far in the business. But you have your priorities straight, your family and your business come first.
I think you just learned that your contract rules have to be in place, clear and concise and they have to be followed by every dcfamily. Nobody gets any special treatment. You serve the meals, the milk or other drinks according to your plan and you plan your days. You tell the parents at the interviews exactly how you run your daycare and if they like your methods they will sign with you. If they don't like it they can find someone else.
Do you always allow people to leave their children for 10 hours? My limit is 9 hours and there is a late fee after that. Hope you find a great family to replace these people.

































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