I am still relatively new to this business and so far all my parents have been super and followed my rules etc without issue.

I had a mom pick her daughter up 30 mins late on Monday. She had texted me that she was running late and then ran into traffic. She paid me the $5 charge for the 30 mins late and apologized profusely. I had been hesitant to charge a fee as I didn't want parents to abuse it and think they were justified being late as I am still being paid.

Today she was 5 mins late. She didn't call or anything. Handed me $5, apologized and took her daughter. I haven't spoken to her lateness because I didn't think it was going to become a pattern (she has been coming since July and this is new for her). She knew I was pissed on Monday. This little one is also my first dropped off (8 am, I open at 7:30) and last picked up (close at 5:30pm). The mother has to do both pick up and drop off as the father drives a company van and can't put a car seat in it.

What should I say? I don't want to make a huge deal about it but I don't want her to think this is OK either.

FYI- I like the kid and the family. They are great with payment and communication. I am not looking to terminate.

Thanks!