Your late fee isn't high enough. The purpose of the late fee is to act as a deterrent to coming late to pick-up. I figure out my late fee by what I would normally make an hour and then half that again. So, I make approximately $22 an hour. So, my late fee is $15 every half an hour or part of half an hour. And, I also have it stated in my contract that being late consistently (which is decided at MY discretion) you will be terminated. So, if a parent arrives 16 minutes late they would have to pay me $30. Yeah, that is like 75% of a whole day's care.
My guess is that the mom see's it as "worth it" to just be late and pay the $5. Which, of course, is NOT the point.
If it were me, and it happened again, I would hand her a warning letter telling her that if it happens again you will term.


































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