In the interview it should have been questioned assuming mom works 9-5 why she needs to drop off an hour early but doesn't need an hour at the end of the day. That should have been a red flag that there would be a lot of late days.
The ladies are right in that you either are open till 5:45-6 or you are not and if you can't accommodate the hours this family needs then you need to let them go so they can find someone that is open till 6pm.
When setting hours it is best to set your time to be half an hour earlier than the latest you are willing to work so there is time set aside for parents being late. Even the best of parents come against traffic accident slowdowns, or hit every red light or get stopped by the boss on the way out the door. Their intention is to get to the daycare on time but factors work against them. With the half hour grace period built into your day you are not stressed and get an extra $5.
I do not feel guilty for not being hands on with kids at the end of the day if parent is running late. I have my things to do too like prep supper and too bad - heck I prep supper some days even before the last pick up.

































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