Feel Like I am Walking On Egg Shells

[Sarah]

I got a visit today and my own kids were playing in the backyard, fenced, they are 3, 6 and 8. She had a 12 months old girl and she asked me how I could let them play outside alone! Would I let HER 12 months old outside alone...

So I had to tell her, as politely as I could, that there is a significant difference between leaving a 3, 5 and 8 years old alone in a fenced backyard, all windows opened, and leaving a 12 months old! There is absolutely no comparison.

She started smiling again. But I had to be firm.

I suggest you tell this mom upfront that this make you feel bad, that you understand her concerns, but that she can thrust you.

Sarah

[cfred]

I'm so sorry to hear you're have a micro-managing parent. Ugh! I've been in the business a long time and can usually spot them at the intake interview. That's what the waiting list is for. Honestly, a difficult client can make your life a misery. It's completely understandable that she's actively interested in her child's care. Her judgement regarding the one provider who allowed her 3 yr old to play outside with her 11 yr old is a bit off in my opinion. She knows her children and 11 is an appropriate age for siblings to babysit siblings (depending on the children). Just do your best to assure her that her child is in good hands, have artwork to show her at the end of the day, let her know different activities her child's been involved in and always stand your ground. If you let parents micro-manage, you'll be spending all your time just dealing with their demands rather than effectively running your program and enjoying the children. I always find it handy, with nervous parents, to take pictures of the kids during activities. "Oh, I got the cutest picture of your daughter playing with....during craft time....in the sandbox"....you get the idea. Actually seeing this often puts many fears to rest. Other than that, run your program, meet small demands, stand your ground and most importantly, enjoy your job! It's flattering for you if she's picked you over many other centres, but honestly, is it worth it if you're chasing your tail trying to satisfy her? There are other clients out there.