I'm so upset with this family! In my contract and in the initial interview I explain to all families that when children are sick, they are to stay at home... even if it's a cold. In return, when I or my children are sick, I warn daycare families and give them the choice as to whether they still want to bring their children or keep them home. In return, I don't charge them for the day if it's because me or my children are sick should they choose not to send them. This family dropped off their son when he was full blown cold. His nose was disgusting! It was constant stream of yellow thick snot and he was constantly sneezing. He was getting snot all over the toys and my walls and furniture. I texted the parents saying that he is obviously really sick and should not be here today (as per my policy). Dad texts me to say Grandma is picking this child up. Grandma comes to the door and yells (yes yells!) at me saying how unhappy she is with me, how ridiculous I am for sending him home and that it's my fault he's sick (even though none of us have been sick). She was so rude to me that my husband came to stand behind me and just stared at her to get her to back off. Once she saw him, she stopped and left. I was so offended and taken aback that I decided to give notice to this family. Their response is to say they are coming to get his things today and he will not be coming back. This is not the first blow out this family has had at me. They have yelled and been rude a few times in the past, and this was the final straw. A normal family would apologize to their daycare provider considering this grandma was so rude and they weren't following my policy, but instead, they get mad and pull him out immediately. This is why I don't really care to give back the money. They are totally in the wrong and have been so disrespectful to me!