Sounds like you are doing the right thing. I can't believe what some people think is normal and acceptable in regards to their children. i like the behaviour plan that you came up with - it sounds really professional. I had one mom tell me a few weeks ago that she gave her kid gravol to knock him out at bedtime because he was wild and wouldn't go to sleep. Seriously? Why are parents so afraid to be firm and set boundaries for their children?
Unbelievable.