I have a "problem" I am hoping I can nip in the bud quickly but I have my hours posted on my daycare sheets, I "remind" my parents several times a year what my rules are and I have a couple of families who are pushing the limits on my rules a lot lately. My pickup time is 4:45 or shortly after (I understand sometimes with traffic etc. you will be a bit late) My rule sheets state that if a family is off but brining their children, drop off is 8:30 am. and pick up is 4:00 pm. otherwise pick up at the 4:45 pm. agreed time. Well now families are showing up at 5 - 5:20 pm. I've "reminded" them so many times and they are basically just ignoring me. How do you ladies handle when parents are late for no reason. sometimes they are not even working. Why sign contracts and agree to rules if you are not going to follow them. I am finding that I am getting burned out by being open for 10 hours when technically all of these families only work 8 - 8.5 hours a day.