Being taken advantage of

[mickyc]

Late Fee! I charge $5 for every 10 minutes they are late after 5pm. I also state in my contract that if there are too many late pickups that I reserve the right to terminate care.

People will take advantage of you every chance they can. Get tough and be consistent. Don't ever bend the rules for anyone EVER!

[torontokids]

I think you need to decide if it's a rule or not. My closing hour is very important to me so I enforce this rule. I have never lost a family due to this, however with the exception of one, no one has ever been late as I am very clear about my rule. They know I will terminate after repeated offenses.