Thanks, that's a good idea!!! I used to be open till 515, so the $10 was for 15 minutes, until 530 and then anything over 530 was a full day's rate, which is $30. I am now closed at 5 and I forgot to change that part in my contract so now they pay $10 for the first 30 mins.

They are my last to pick up normally and they usually pick up at 430. I think that is what bugs me the most. When they don't get here until 530, that is almost an hour past their usual time so why can't they at least send a text!! I have mentioned it on my monthly newsletter twice now. I am finding this group to have way less respect!