Mostly I think it means not catering to everyone. By that I allow parents up to 10 hours of care (8 hours of work plus commute time on either end). But because I open early I only take clients that need the early hours so I am finished 10-11 hours after I open as compared to taking children that come later but then stay later. There are caregivers that don't open till 7:30 and as a result have the kids that need till 5:30 again only working the 10-11 hours. If you make yourself available to both groups of families then yes your day will be 12-14 hours long. I close by 4:45 because I open at 6:30.