It's hard not to want to treat the parents just like we do with the kids. We don't tolerate them pretending they didn't know the rules and trying to get away with something and we certainly shouldn't have to tolerate it from the parents.
Parents read the contract but stuff doesn't stick out to them till the situation comes up and they realize how it will effect them. For things like Christmas or summer I like to put in writing ahead of time what the rules are in the sense that middle of Nov I sent out a page for parents to list the days their child would be in care and those they would be off and what the pay requirements were. I also put in there a deadline for booking days/making changes of Dec 10 so that I could make my own Christmas plans. I put a chart up at the door and filled in names - then the changes start as some parents are home but were bringing the kid anyways but change their mind if it turns out they will be the only one in care that day, etc.
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