Pick up times

[FunnyFarm]

I had have a fairly new client that started to be consistently late in their second week here (up to one hour). I kindly mentioned that the next occurrence I would need to enforce my late pick-up fee, and I had a copy of the contract at that time. Since then they have been late twice, but called in advance and did not hesitate to pay the late fee. I think part of it is putting our clients in line at the beginning. It really isn't my nature to confront people- I HATE it, but I "bucked up" and was glad I did. It is never easy (IMO) to lay down the law with other adults.