So I have one family that are sometimes late at pick-up and late with payments. I previously warned them that if they were late for payment they would incur my late payment fee. This time they are owing for both late payment and late pickup. So frustrating! And why do I feel guilty having to charge them this? They are wonderful people and I love their child (which says something because I don't usually "give" myself to the kids ). Ugh. I know I need to stand my ground, but I feel like I'm just "making money" off of them.