As for OP, I have this family. They would arrive, well, whenever. I think the dad was late for work every day!
I just rolled with it even though it drove me crazy. I have all contracted times and plan our day around drop offs,e tc.
Fast forward a few months and I had a new dcg start that needed a morning nap. I never knew when the family was coming so delayed naps for them. Ridiculous, right?
So I explained to them how it was going to be from now on due to the needs of the group, which were changing, and that while I had been able to be flexible in the past, I could no longer accomodate their whenever arrivals. It was a rocky go at first but now they arrive at their scheduled time on the button. So it is possible.
I think if you want, you can fix it. But do it now and don't delay. It is much easier to enforce policies from the get go.

































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