I wouldn't give this family another chance either. It shows that they are very inconsiderate, whether distracted or not, and don't value your time at all. I did like Playfelt's repsonse though because it is polite and professional and you are not actuallly promising another interview. All you are saying is that they can call you to schedule something. If and when they call, you can always say the space is filled or you have other interviews lined up that you will do first and get back to them (turning the tables on them...LOL). I was stood up once in the very beginning of doing daycare...it does not feel nice Now I always let families know I have 3-4 families interviewing for one spot (which is pretty much always true) and nobody dares to not show up in case they lose their chance