Could I get some advice on how to say something without sounding rude? I recently switched from monthly payments to 4 week intervals. It really makes it easier for me, as I report attendance to the province based on their 4 week periods. Two of my daycare families seemed to have made the transition wonderfully. I had emailed a spreadsheet to everyone that included the payment due date and the 4 weeks it covered. It had all the payment dates for the year. They must have all got it, because two families paid on Friday. My other family didn't pay.
They are also the only family that was paying after the care was provided, which was fine. They've always paid. And I know they aren't the type to rip me off. However, now that I'm licensed, I have to keep things the same for each family. They signed the new policy, so I assume they read it. So if I send an email, I don't want to sound rude. They're a great family. I think maybe there's a miscommunication?