How sad for that little one. My under 2 yrs crowd can attend for a max. of 9hrs in my care. That's the same policy we used for infants and toddlers when I worked in a centre. When does the child ever get time to bond with Mom? And how do you find the energy for yourself and your family after working a 15 hr day? There are some days, that I'm exhausted after 9.5hrs, so I can't imagine more. Is there a daycare available at her post secondary institution, so at least she could see him between classes? Suggest to this Mom that she needs a nanny, who can cater to her family's needs, and this child can have a more normal routine. He should be in bed before he's even picked up from your house at 8:30pm. Move forward with your waiting list and let this family go.