The worst for me was a phone call pretty much at pick-up time or just after stating they would be late as they were at KFC ordering food. Meanwhile we had also ordered food and it had arrived about 5 min before the parents were usually here and was getting cold. So I kindly let them know that next time they want to order supper, they need to come and pick up their daughter first. I have just under an 11 hr day with her and my kids were hungry.