I do the initial emails for enquiries to establish the following....name and age of child, start date, days of care required and drop off and pick up times. Once I have established this and am able to accommodate I ask which day is best to do a telephone interview between the hours of 12:30 and 2 when my babies are napping and leave it up to them to choose which day works best for them. Since doing things this way I have saved so much of my family time and been much more thorough and organized in my interview process.