I don't know who is 'right' or 'wrong', but what I do in the case of appointments is the moment that they are scheduled, I send a mass email to ALL of my parents, regardless if they need care for that day or not, and tell everyone when the appointment is and the time that I will need everyone picked up.
That way, if they need care for that day, they know what time they need to be here and can make arrangements. If they do not need care for that day, they do not bother contacting last minute to ask for me to take the child any later then the stated pick up time.
That being said, I schedule all of my appointments as late as possible, so that I can attempt to provide care for most of the day.

































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