How would you handle this dcm?

[Crayola kiddies]

Ok so now I have read everybody's responses and the op has added more information such as these are her only kids on that day so when they are not there on alternate Fridays she has a paid day off..... I agree it all is dependant on what your contract states ... Do you get paid for personal days ? How much notice do you have to give? What if this appt was on a Monday as someone else suggested ? Would she still have had to pay? I understand that booking your appt on this day makes the most sense however the day is still hers to use since she pays for it. If you went with the "must give 24 hours notice if she wants to use it " well she did that 48 actually cause this post was started yesterday and Friday is tomorrow.... You say this is a specialist appt and so it was clearly made months or weeks ago and therefore the 24 hours is kind of usless.... I don't feel she is using you as a drop in centre ...every two weeks she pays you for 10 days of care and only uses 9 .... You get a paid day off every two weeks.... She needs to go to work for a meeting and needs to use her day that she paid for. I'm sorry if I'm not sharing you point of view but I really don't think she's asking too much now if you don't plan in cancelling your appt then I would just say to her " I generally book my appts that cannot be booked on weekends on the Fridays you are not here so that I am not unconvineceing you .... This is a specialist appt that I booked many months ago unfortunately I cannot cancel it so I will refund you one days fees. When you make the next payment deduct one day .... I'm terribly sorry" But I would be prepare for her to find new care cause she will be miffed .... I don't believe it's about the money I believe it's about the fact she has secured a full time spot and even though she doesn't use every other Friday she knows its there in case ..... But actually its not