How would you handle this dcm?

[5 Little Monkeys]

Crayola, I would have done the exact same thing as you. It would suck but I feel that is the only fair thing to do when the parent is paying for the day.

At xmas, I also had paid days off because I technically didn't close but I didn't have children booked to come so they all paid the holiday fee. HOWEVER, had any of them needed care they knew to give me notice and that I would take their child. If I took the day off and officially closed than none of them would have been required to pay me for that day.

I think at this point the best thing to do is like BS said, have an honest conversation with her and if not already, put something in your contract that will prevent this miscommunication in the future. I also agree that she might be ticked off because she has been paying for a day off for you for a year and the one time she wants to bring them in, she was denied. Whether it's right or wrong, she may decide to find another dcp. To make things smoother, I would offer to reimburse her for this day. I would also consider not charging her the 10 days if only 9 days are technically offered. It's up to you though! Good luck