How would you handle this?

[Judy Trickett]

I question whether parents are parenting their child when a child is not responsive to my directions and discipline on a continuous basis. I really struggle with this aspect of the business. Not necessarily this situation, but just in general.

I can't do my job if parents haven't done theirs.

Also agree here! In my experience the least behaved kids in care are also the kids whose parents do not have any behaviour expectations for them. The worst behaved kids typically have parents who coddle them to death and never discipline them. And it's because that kid does not have the understanding of boundaries of behaviour because they have not been taught that.