Brightsparks my suggestion was based on the fact that op mentioned she tried cuddling and talking already. Of course a gentle approach should always be used first with kids and teaching them to communicate what is wrong is really important. It just sounds at this point that op has tried several things to try and make dcg feel better and it is not working and honestly a screaming child can be so disruptive, you have to consider the well being of the others in the group as well as the DCP. She should be given the chance to express herself but not through screaming. I have pretty much zero patience for screaming and just don't allow it but that's just me.