Done...just done

[AmandaKDT]

I would say something like "As per our contracted agreement, full payment must be made when daycare families are away for vacation and daycare is open. If you wish to continue with our current child care arrangement, then my vacation policies must be followed. Failure to make the payments on time will result in the charging of late fees and suspension of care until full payment is made."

This parent is not be respectful and does not appear to think about the fact that you need to make a living as well. It is not your problem or obligation to work around her vacation plans.

Don't back down and stick to your guns. If we don't follow our policy handbooks and contracts then what is the point of having them?

I had to do a similar thing recently and it wasn't easy, but I am very glad that I stood up for myself and my business.